From: (Private)
Sent: Friday, September 26, 2008 9:00 AM
To: Wes Rehfeld
Subject: RE: hello
Wes -
I've been surfing the RV boards for a few years now and all I ever read
was negative things about the RV dealers, sales reps, service dept,
parts, etc....
In the RV communtiy word spreads of good experiences and bad experiences
and it's good to know that someone actually cares. Just to make your
Friday that much better here are some posts Rv'ers have been posting
about you:
- "Wes responded
quickly, answered my questions and the transaction went smoothly -
highly recommend giving him a call. Price wise he was competitive on
the part but shipping from CA to NJ can get expensive".
- "instead I took the
advice of a few of you here and emailed Wes @ Giant. He got right
back to me within the hour. He had me check a few things and said
the pump could be covered under warranty. I got some info off the
pump and he called the manufacturer. He got my pump covered under
warranty, I was blown away. I was prepared to drop a few hundred
bucks, but he saved the day. The guy is a freaking miracle worker.
Despite the fact my warranty work is null and void, it is a bit
comforting to know we have someone like him to help us out. I know a
lot of people hate the whole giant rv name or whatever, but this guy
deserves some respect".
- "Wes got me what I
needed and shipped to my local Giant Rv.... in 2 days!!!
- Wes is at the
Montclair store, he was great, very attentive and on the ball. He
even sent the stuff I needed down to the Irvine store for me to pick
up, no charge. I even picked up a couple soon to be collector's item
WW t-shirt and sweat shirt at 50% off. You can also talk to Jeremy
at Irvine as well. They are making extra effort to find the OEM of
all the stuff and source it themselves.
- I just wanted to
thank you guys for turning me onto Wes @ Giant. He had the lites in
stock and had plenty of Warrior clothing to choose from. Anything I
need I am going to him from now on. He also had some rocker chairs
on a blow out sale, I think I mite go back this weekend and pick
those up.
- Wes from Giant RV
responded within a couple hours and my new part is on the way.
Thumbs up to him for great service.
A good reputation like this will go along way...
regards,
Mario
From: (Private)
Sent: Tuesday, September 23, 2008 2:17 PM
To: Wes Rehfeld
Subject: RE: FK1900
Bearing and Seals...
Wes, thanks.
I will check out the gauge
and wires etc, then order what I need later from you.
If you ever get a catalog
I'd love to know what else I could order from you for our toyhauler in
the future. I don't expect a discount or anything but I really
appreciate it this time and will order more from you soon.
Just let me know what the
total was when you get it so I can subtract from our books.
Thanks,
Jon
From:
(Private)
Sent: Friday,
September 05, 2008 10:16 AM
To: Wes Rehfeld
Subject: holding
tank!!
Hey
Wes, I just got the tank and everything is way better than I
could have hoped!!!. You just made my wife really happy, and I
don't say that to a lot of guys, or women either for that
matter. Thank you. zach
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